As a complement to our traditional syndicated studies, J.D._Power and Associates provides businesses with opportunities to participate in performance-improvement driven certification programs. These programs are designed to help businesses at a local and national level improve their operations through a combination of voice-of-the-customer feedback and other relevant measures such as a rigorous on-side audit of customer service processes. Companies must attain a high level of performance in sales or service excellence as compared to a national benchmark to become recognized.

These innovative programs help consumers and businesses identify service providers that provide an outstanding customer service experience and can serve as a competitive advantage when consumers and businesses are searching for a provider.