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What does J.D. Power and Associates do?

J.D. Power and Associates:
Conducts research that is used by a variety of industries to improve product quality and customer satisfaction.
Bases research solely on responses from millions of consumers and business customers worldwide.
Displays product and service rankings that reflect the opinions of consumers.
Does not publish or incorporate the opinions of J.D. Power and Associates in rankings.
Presents studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction.

The Consumer Centre

The J.D. Power Consumer Centre provides highlights of J.D. Power and Associates industry-wide research in order to help consumers make more informed purchase decisions.

 

About the Ratings

Power Circles are an easy-to-use system for rating products and services. On the J.D. Power Consumer Centre Web site, consumers can access Power Circle Ratings of manufacturers and brands in selected industries where J.D. Power and Associates conducts research.

Our goal is to provide consumers with useful information about the performance of manufacturers and brands. Brands are rated in categories important to consumers such as quality and reliability, the service experience, ownership costs, etc.

The following legend is used to quickly and easily communicate the relative performance of products and services:

 
 
  Among the best.  
  About average.
 
  Better than most.  
  The rest.
               
   
     
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