2008 Canadian Retail Banking Customer Satisfaction Study
Read the press release: J.D. Power and Associates
2008 Canadian Retail Banking Customer Satisfaction Study
SM
Big Five Banks
Overall
Experience
Account
Set-up and Product Offerings
Fees
Account
Statements
Facility
Overall
Transactions
Experiences
Problem
Resolution
TD Canada Trust
AWARD
BMO Bank of Montreal
CIBC
RBC Royal Bank
Scotiabank
The Scoring
Among the best.
About average.
Better than most.
The rest.
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